Everything you need as an Ace Plus resident — pay rent, request maintenance, and get answers — all in one place.
Pay securely from your phone or computer and set up recurring payments so you never miss a due date.
Submit a non-emergency repair request any time. For emergencies affecting safety, call us right away.
Found a home you love on our rentals page? Start your application and we'll walk you through the next steps.
Maintenance Emergency
For a fire, gas leak, or any life-threatening situation, call 911 first.
For urgent property emergencies — major water leaks or flooding, a sewage backup, no heat during cold weather, or anything causing serious damage or making the home unsafe — call our office line any time, day or night:
Not urgent? Please submit a standard maintenance request through the resident portal so we can schedule it during business hours. Routine requests reported to the emergency line may take longer to reach the right person.
Good to Know
Rent is paid through the online resident portal. You can pay by bank transfer or card and set up automatic monthly payments. If you need help accessing your portal, contact our office.
Rent is due on the 1st of each month. Your specific due date, grace period, and any late fees are spelled out in your lease agreement.
Submit non-emergency requests through the resident portal or the maintenance form. Please include photos when you can — it helps us respond faster. For emergencies, call us directly.
You'll typically need a completed application, government-issued ID, proof of income, and authorization for a credit and background check. Specific requirements are listed on each rental's application.
After move-out, we complete a final inspection and return your deposit, less any allowable deductions, within the timeframe required by California law. Keeping the unit in good condition and giving proper notice helps ensure a full refund.